Refund Policy
We want you to be happy with every deck. This page explains when you can get a refund, how cancellations work and how the EU 14-day right of withdrawal applies to digital products.
Summary
| Situation | What happens |
|---|---|
| Generation fails or the file will not open | Credits returned automatically, or a full refund |
| Single deck, generation not started yet | Full refund within 14 days of purchase |
| Single deck, generation started after your consent | No withdrawal right (see below), but faulty files are always fixed or refunded |
| Pro, within 14 days of first subscribing | Refund for the unused part, based on credits used |
| Pro, after 14 days | Cancel any time, access continues until the end of the paid month or year |
The EU 14-day right of withdrawal
If you are a consumer in the EU, you normally have 14 days to withdraw from an online purchase without giving a reason.
Single deck (digital content)
Your presentation is created and delivered immediately. Before we start generating it, we ask you to agree that generation begins straight away and to confirm you understand that you lose your right of withdrawal once it begins. If you have not started generating your deck yet, you can still withdraw within 14 days for a full refund.
Pro subscription (digital service)
When you subscribe, you ask us to start the service immediately. If you withdraw within 14 days of your first subscription payment, we refund the amount you paid minus a proportionate amount for the credits you have already used.
Faulty or failed results
Under EU law, digital content must work as described. If a generation fails, a file is corrupted, or the result is clearly not what the service promised, we will fix it, regenerate it or refund you. This applies whether or not you have a right of withdrawal.
Failed generations return their credits to your account automatically.
Cancelling Pro
You can cancel at any time from My account. Your plan stays active until the end of the billing month or year you have paid for, then it will not renew. [Decide: offer a pro-rata refund for unused months on yearly plans, or not]. We do not give partial refunds for unused days after the 14-day withdrawal period, except where the law requires it.
How to request a refund
Email [[email protected]] from the address on your account with your order or invoice number. You do not have to give a reason if you are using your right of withdrawal. We will confirm receipt and refund you within 14 days, using the same payment method you used to pay.
Model withdrawal form
You can use this form, but you do not have to. A clear email is enough.
To: [Company legal name], [Registered address, Malta], [[email protected]]
I hereby give notice that I withdraw from my contract for the following digital content / service: ______
Ordered on: ______ / Order or invoice number: ______
Name: ______
Address: ______
Date: ______
Last updated: 15 October 2026